You log in to SIDES NG while on duty, and the authentication page displays an error. The university password no longer works, and the CPS certificate is rejected. Since the mandatory switch to ProSanté Connect, the logic for connecting to the SIDES platform has changed. This guide details the concrete steps for authenticating yourself, and especially the remedies in case of a failure of the identification system.
ProSanté Connect Failure While on Duty: Alternatives to Maintain Access to SIDES
When ProSanté Connect fails at two in the morning, access to SIDES NG evaluations is blocked. The platform does not offer a visible degraded mode, leaving interns and practitioners without an apparent solution.
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The first thing to check: is the problem with PSC or your browser? Open the status page of the Agence du Numérique en Santé (ANS) at esante.gouv.fr. If the incident is confirmed on the server side, you cannot force authentication.
In this case, several options can help minimize time loss during a failed connection to Sides Santé.
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- Contact UNESS support via the dedicated form, specifying the exact time of the blockage and your affiliated institution. Evaluations submitted late due to documented PSC failure may be subject to reopening.
- Capture the error screen with the timestamp visible. This proof will be useful if your faculty requests justification for a missed exam.
- If your institution has a digital reference on duty (some faculties have implemented this since the PSC migration), call them directly. They can sometimes unlock temporary access via the UNESS cockpit.
A documented PSC failure should not invalidate your evaluations. Always send your captures to your administration within 48 hours of the incident.
ProSanté Connect Authentication on SIDES NG: What Has Changed
Until recently, healthcare professionals could log in to SIDES NG with their classic CPS certificate or their university credentials. This is no longer the case. The ANS has made ProSanté Connect mandatory for the authentication of professionals on health platforms.
ProSanté Connect functions as a single identification portal. You no longer enter your credentials directly on SIDES. The platform redirects you to PSC, which verifies your identity, then sends you back to your SIDES NG dashboard.
Creating Your ProSanté Connect Account
If you have never activated PSC, go to wallet.esante.gouv.fr. Activation requires your physical CPS card during the initial setup. Once the account is created, you will be able to authenticate via mobile app without the card.
The process takes a few minutes, but do not do it the day before an exam. Some accounts require manual validation by the ANS, which can take one or two business days.
Difference Between Student Access and Professional Access
Medical students continue to go through their university’s identity federation (via Renater). Only practicing professionals use ProSanté Connect. If you are an intern, check with your faculty which authentication circuit applies to your status, as the boundary between the two regimes varies by institution.
Common Errors When Connecting to SIDES and How to Resolve Them
You have activated PSC, your CPS card is up to date, and the connection still fails. Several technical causes occur regularly.
The browser cache blocks the old session. SIDES NG stores authentication cookies that conflict with the PSC redirection. Clear the cache and cookies, then restart the connection in private browsing mode. This simple action resolves the majority of blockages.
The choice of browser also matters. SIDES NG works better on recent versions of Firefox and Chrome. Browsers integrated into smartphones (Samsung Internet, Huawei browser) sometimes have compatibility issues with the ProSanté Connect redirection.
Incomplete SIDES Profile After First Login
During your first authentication, SIDES NG displays a profile form. Fill in each field accurately, especially the specialty and institution. An error at this stage links you to the wrong training, and you will not see the resources or exams that concern you.
To correct a poorly filled profile, you must go through UNESS support. Modification is not possible independently from the dashboard, which can block access to evaluations for several days.
Preparing for Your SIDES Session Before an Online Exam
An exam on SIDES NG is not only prepared academically. The technical aspect deserves equal attention.
- Test your PSC connection at least 72 hours before the exam date. This allows time to resolve any activation issues.
- Ensure your browser is up to date and that pop-ups are allowed for the domain sides.uness.fr.
- If you are taking the exam from a hospital network, ensure that the firewall does not block the redirection to wallet.esante.gouv.fr. Some institutional networks filter these outgoing connections.
- Keep a second charged device (phone with hotspot) as a backup solution in case of network failure.
Most connection failures on the day are avoidable with prior testing. SIDES exams have fixed slots, and a late reconnection directly cuts into your writing time.
The switch to ProSanté Connect has simplified identity management for the ANS, but it has added a technical layer that every professional must master. Keep your screenshots in case of blockage, test your access before each deadline, and identify your faculty’s digital reference. It is these reflexes, more than the procedure itself, that make the difference on the night everything goes wrong.