You have just purchased a mobile home in a Siblu village, or you stay there regularly as a holidaymaker. Your documents, bookings, and communications with the village are centralized in one place: your online space. However, you need to know which one to use and how to navigate it, as Siblu offers two distinct portals depending on your profile.
Two different Siblu portals based on your status
This is the point that generates the most confusion. Siblu manages two separate customer spaces: one for holidaymakers and another for mobile home owners. The addresses, identifiers, and functionalities are not the same.
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The holidaymaker portal is located at my.siblu.fr. It allows you to manage your stay bookings, update your personal information, and consult a FAQ. The owner portal, on the other hand, is found at my.sibluconnect.com. This is where owners can view their documents, track the occupancy calendar of their mobile home, and communicate with the village team.
If you try to log in to the wrong portal, your identifiers will not work. First and foremost, identify your profile. A detailed guide allows you to access your Siblu Connect account by clearly distinguishing the two paths.
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Siblu Connect owner: create and activate your account
Did you receive a letter or email from Siblu after acquiring your mobile home? This message contains an activation link. The first login procedure on my.sibluconnect.com goes through this link, which remains valid for only one hour.
Here are the concrete steps:
- Click on “First login?” from the homepage of my.sibluconnect.com and enter the email address provided to Siblu at the time of your purchase.
- Check your inbox (including spam) to find the activation link. Open it within the hour following its sending.
- Set a personal password. The portal requires a minimum of eight characters, including an uppercase letter, a lowercase letter, a number, and a special character.
If the link has expired, restart the procedure from the account creation page. The system will send a new link with the same one-hour deadline.
The trap of the unrecognized email address
The account creation form checks that your address is in the Siblu database. If you receive an error message, it is likely that the address recorded at the time of sale differs from the one you are using today. Contact your village team directly to correct this information.
Forgotten password on Siblu Connect: the procedure to follow
The login page offers a “I forgot my password” link. This link triggers the sending of a reset email. Again, the reset link expires quickly, so perform the operation when you are ready to log in.
One detail to remember: if your account has already been activated once, the portal redirects you to the forgotten password procedure rather than account creation. The displayed message states “Your account has already been activated.” This is normal; you just need to reset the password.
Features of the Siblu Connect owner space
Once logged in, the owner space is not limited to a simple dashboard. Several concrete tools are grouped there.
The mobile home occupancy calendar is the most used feature. It displays the weeks reserved by Siblu for sub-letting, the periods you have reserved, and the slots still available. This visibility allows you to plan your own stays without date conflicts.
The space also provides access to your contractual documents and information regarding site fees. Requests made to the village team (maintenance, reporting, administrative questions) are recorded and tracked through an internal management system, ensuring traceability of each request until its resolution.
My Siblu Connect mobile app: manage your mobile home on the go
Siblu offers a mobile app dedicated to owners, available on Google Play under the name “My Siblu Connect.” It includes the functionalities of the web portal with an added advantage: notifications.
You receive an alert when a document is made available, when a response is provided to one of your requests, or when news concerns your village. For owners who only visit a few weeks a year, notifications prevent missing urgent information.
Logging into the app uses the same identifiers as the web portal my.sibluconnect.com. If you have already created your online account, no additional registration is necessary.
Holidaymaker portal my.siblu.fr: key differences to remember
The holidaymaker portal operates on a similar principle (account creation via email, password with security criteria), but the sections differ. You will find your stay bookings, personal information, and a contact form. There is no occupancy calendar or tracking of technical requests.
The two accounts remain completely independent. Even if you are both an owner and a holidaymaker, you will have two distinct identifiers on two different portals.
The most practical point to remember: my.sibluconnect.com for owners, my.siblu.fr for holidaymakers. Memorize this distinction, and you will avoid the majority of connection issues encountered by users.